Fundraising FAQ

We don't give out prizes for reaching sales goals.  Is that a problem?

No, that's perfectly OK.  Prizes are optional.  You do not have to create a list of prizes for a fundraising drive.


One of our members had her customers pay her directly for their orders and then wrote us a check for the entire amount of all of her orders.  How should we handle that?

Quite easily!  Use the Post Payments To Multiple Orders page to create one payment that is linked to all of her orders.


When I created a fundraising drive I didn't see the fields to set up my transaction type for PayPal payments. What's up with that?

That's because you haven't configured your system to interface with PayPal.  Click here to learn how to do this.

Once you've configured PayPal, you can return to this fundraiser and set the PayPal transaction type.


A customer ordered one type of cookie but changed their mind.  How do I change the order?

Please go to Fundraising ? Orders as shown here.  Update the order, then go to the "Items Ordered" tab where you can change the quantities for each item.  Reduce the quantity for the item being returned and increase the quantity for the new item.

This will affect your inventory on hand quantity for both items.  It will not affect the amount paid for the order.


I'm using the Booth Sales program.  When I complete a credit card payment with PayPal Here it doesn't return me to the New Sales page like it shows in the User Guide.  What am I doing wrong?

Please disable the pop-up blocker in your browser.  If that doesn't fix the problem, please contact Customer Support.


When I accept a credit card payment using PayPal Here, it doesn't post to my monetary transactions  How can I fix this?

Please check the Settings in PayPal Here and disable Tips.  In some versions of PayPal Here the Tips setting will prevent the system from posting the payment correctly to TroopWebHostCS.