Some members of my group are not receiving group e-mails. How can I fix this?
First, go to the Blocked E-Mail Addresses page on your E-Mail menu to see if this address is being blocked.
Blocking can occur for a number of reasons, including
- The recipient clicked on the "Unsubscribe" link at the bottom of a message from the troop, and then confirmed that they wished to unsubscribe.
- The recipient registered a complaint about this e-mail, which can be done simply by moving it to their spam folder.
- The recipient's e-mail service provider cannot deliver the message because the e-mail address is spelled incorrectly.
- The recipient's e-mail service provider is blocking messages from your site.
This page will allow you to resume sending messages to an address that is being blocked. However, if the e-mail service provider is blocking messages from your site,
you may need to contact them directly to correct the problem.
A common cause of blocking is that the e-mail address is not entered correctly. Once detected, this can be easily fixed by updating the corresponding membership record.
If you don't see the e-mail address on the Blocked E-Mail Addresses page, ask the troop member to check his "spam" and "junk" folders.
Some e-mail clients may accidentally drop the troop e-mails into one of these folders, or this user may have created a rule that caused this to happen.
There should be a way for the user to indicate that this type of e-mail should not be considered spam.
Some people have e-mail clients that are set up to require a verification process before accepting any e-mail addresses from a new account.
Please advise them to bypass this process for e-mails coming from firstname.lastname@example.org.
Why do all e-mails come from email@example.com?
This is part of our strategy to avoid spam blocking.
Many e-mail service providers will compare the domain name of the sender's e-mail address to the domain name of the site from which it originated.
If they detect a mismatch - for example, an e-mail coming from ourgrouponline.org where the sender's e-mail address is JSmith@AOL.com - the service provider may
decide that this e-mail is spam, and block it from going to any of its subscribers.
By making the From address always be a ourgrouponline.org e-mail address, we avoid this type of spam blocking.
This is done automatically by the e-mail system.
We do include the actual sender's e-mail address in the Reply To attribute of the e-mail message.
That way, when you click the Reply button on your e-mail, it should address your reply to the original sender.
Do not try to send e-mails to firstname.lastname@example.org.
This is a dummy e-mail address.
It will not deliver messages to any members of your group.