E-Mail FAQ

Some members of my group are not receiving group e-mails.   How can I fix this?

First, go to the Blocked E-Mail Addresses page on your E-Mail menu to see if this address is being blocked.

Blocking can occur for a number of reasons, including

This page will allow you to resume sending messages to an address that is being blocked.  However, if the e-mail service provider is blocking messages from your site, you may need to contact them directly to correct the problem.

A common cause of blocking is that the e-mail address is not entered correctly.  Once detected, this can be easily fixed by updating the corresponding membership record.

If you don't see the e-mail address on the Blocked E-Mail Addresses page, ask the troop member to check his "spam" and "junk" folders.  Some e-mail clients may accidentally drop the troop e-mails into one of these folders, or this user may have created a rule that caused this to happen. There should be a way for the user to indicate that this type of e-mail should not be considered spam.

Some people have e-mail clients that are set up to require a verification process before accepting any e-mail addresses from a new account. Please advise them to bypass this process for e-mails coming from mail@ourgrouponline.org.

Why do all e-mails come from mail@ourgrouponline.org?

This is part of our strategy to avoid spam blocking.

Many e-mail service providers will compare the domain name of the sender's e-mail address to the domain name of the site from which it originated.

If they detect a mismatch - for example, an e-mail coming from ourgrouponline.org where the sender's e-mail address is JSmith@AOL.com - the service provider may decide that this e-mail is spam, and block it from going to any of its subscribers.

By making the From address always be a ourgrouponline.org e-mail address, we avoid this type of spam blocking.  This is done automatically by the e-mail system.

We do include the actual sender's e-mail address in the Reply To attribute of the e-mail message.  That way, when you click the Reply button on your e-mail, it should address your reply to the original sender.

Do not try to send e-mails to mail@ourgrouponline.org.  This is a dummy e-mail address.  It will not deliver messages to any members of your group.